TERMS & CONDITIONS

The term ‘Contractor’ shall mean Berry Property Services. The term ‘Client’ shall mean the person or persons who have authorised/instructed the contract.

Instruction of works: works to be undertaken will need to be submitted in writing, only written works orders and instructions, including amendments to agreed works will be accepted.

Expiry of Estimate: estimates are valid for 60 days from submission date, after which Berry Property Services reserve the right to withdraw the current estimate and submit a revised version. 

Where quotes are provided for ongoing leaks or other such damage, Berry Property Services reserves the right to re-quote before the 60 day expiration date, if condition is noticeably worse.

Additional Work: where additional work is requested outside of the original estimate, it will be charged at our current standard hourly rate unless otherwise quoted or agreed in writing.

Contract and payment: for larger pieces of work, a payment plan and a contract can be drafted for approval following acceptance of the estimate. The terms and conditions of the contract supersede those contained within this document. For smaller works, the terms and conditions stated herein apply and payment terms shall be 50% prior to works commencing and 50% on practical completion of works.

Deposit: in the absence of a separate contract, a 50% deposit is required prior to booking of the works to secure the appointment and the balance settled on practical completion of works. Unless separate arrangement is agreed in writing.

Cancellation: we require 24 hours (working day i.e. Mon-Fri) notice for cancellations. If less than 24 hours’ notice of cancellation is given, then Berry Property Services reserve the right to levy a charge of 50% of the quoted price of the job.

Access to Property: it is the responsibility of the instructing client, owner and/or occupant to ensure access to the property is provided as per the agreed date/s and time/s. Any costs incurred due to lack of access to the property will be charged to the Client.

Aborted Appointments: if Berry Property Services arrives at a property for a confirmed scheduled appointment and they are not able to gain access, the client will forfeit any deposit or failing a deposit being paid in advance, Berry Property Services reserve the right to levy a charge of 50% of the quoted price of the job or their hourly call out fee for quotes at a rate of £85+vat.

Site Conditions: the contract price is based on site conditions remaining unchanged from those present during the estimating site visit. This includes physical access and free uninterrupted access once work is in progress. Furthermore, this estimate assumes that there will be access to water, electricity, ablutions as required (not always necessary) to fulfil the quoted jobs.

Private Covenants: the investigation of private covenants shall not be the responsibility of Berry Property Services.

Underground Services: unless the exact location of underground pipes, wires or cables are clearly marked on site, or are detailed on a plan, prior to the formation of the Contract, Berry Property Services shall be under no liability for any damage through work performed under the Contract.

Completion of Contract: completion of contract is totally dependent on weather conditions. Work operations delayed by poor weather will be resumed as soon as conditions allow.

Berry Property Services will endeavour to complete the project within the agreed time-frame, however this is subject to no significant issues or delays arising. These issues may include, but not limited to, labour shortages due to illness, delays obtaining materials due to supply chain issues out of Berry Property Services control or Clients changes to the specification of works. In such instances the Berry Property Services shall not be held liable for any additional cost incurred to the client as a result.

Paint: all standard decorating and painting is based on standard white matt emulsion for walls and ceilings, and white eggshell enamel for woodwork. Where no colours are specified, these colours will be used. Berry Property Services will not be responsible for the peeling of existing lining/wallpaper that the client has instructed to be painted over.

Following leaks or damp in the property, Berry Property Services will need to determine that the area is sufficiently dry to carry out any painting. Should painting commence based on the client’s insistence, advice or instruction, Berry Property Services will not be held responsible for any leaks, peeling or mould re-occurring.

Where Berry Property Services is instructed to touch in paint, it should be noted that once dried, the area may appear patchy. Berry Property Services will not re-attend as recall in this instance.

Parking & Congestion charges: parking and congestion charges (including ULEZ where applicable) for the duration of the work is in addition to any quote/estimate and is payable by the client in addition to any quoted works. Permits should be provided where possible or advice of specific parking arrangement that have been made, these arrangements should be within a reasonable distance, no more than a few minutes walk away.

Guarantee of Works: labour on refurbishment work is guaranteed for 1 year from the date of completion. General maintenance works carry a labour guarantee of 6 months from date of completion. 

Please note that this applies only to the works that have been undertaken and any direct snags. Should our work be damaged due to no fault of our own, this would not be covered under the guarantee, i.e. guarantee does not apply to ceiling and paint work carried out by Berry Property Services that is damaged due to a leak or misuse of occupants. Cracks in the walls and ceiling due to the settling of the works and slight movement and temperature changes are not covered by the guarantee. 

Please further note that for certain contracts the guarantees will vary e.g. for certain boilers the manufacturer may offer an additional or extended guarantee etc. If a fault is found with an appliance/product this will fall under any guarantee offered by the manufacturer, not Berry Property Services.

Warranties: where any appliances or materials are installed, it is the responsibility of the client to activate any warranties offered by the manufacturer. Any documents that are provided with appliances/materials will be left at the property for the client to activate, unless requested otherwise.

Damages & Protection of Private Property: it is the responsibility of the owner and/or tenants to move/remove and/or protect all personal and/or other property, equipment and/or items which may be damaged or effected by dust and/or moving of working equipment which may be required for Berry Property Services to carry out the agreed work. Berry Property Services cannot be held responsible for any damages and/or dust caused during agreed works being carried out.

Third Party Contractors: when third party Contractors are working onsite within the same period, if issues occur, an investigation will need to take place to determine liability. Berry Property Services will not assume responsibility if instructed to follow the directions of a third party, for any errors made. 

Multiple options or advice: Where Berry Property Services provides multiple options to a client along with advice of best course of action, if the client decides upon an option that is against our advice, we will not return to correct the work as a recall. Any further work will be quoted for separately and any additional visits to the property will be a considered a separate job and chargeable as quoted.

Cleaning: please note that Berry Property Services will always conduct a clean of the work area following completed works, however this does not amount to a full domestic clean. We would always suggest that a professional clean is undertaken following any works.

Payment terms: upon completion of works, an invoice will be issued which must be settled within 7 days via the online payment link, cheque or BACs transfer to our account. Any late payments may incur late payment fee.